Customer Service Ambassador (Full-Time)
Job #: 2025-13
Date Posted: February 4, 2025
Closing Date: February 18, 2025 by 4:00 p.m.
Job Type: Permanent Full-Time
A career at the Town of Collingwood is more than a job; it's a pathway to thrive. Here, you'll be part of a leading-edge team working together to provide excellent services, progressive and accountable decision-making, collaboration and advocacy based on our values of leadership, integrity, respect, excellence, and financial stewardship.
If this resonates with you and you're passionate about creating meaningful community impact, then read on!
The Opportunity
Reporting to the Customer Service Manager, Customer Service Ambassadors perform various tasks associated with providing exceptional customer service and information to the public regarding all Town services in line with the Town of Collingwood Common Service Standards. This position responds to customer enquiries and concerns, researches information, liaises with internal staff and contracted service providers regarding customer complaints, then facilitates responses with the public accordingly. This position acts as an ambassador for the Town in dealings with the public and always displays a positive image. This position also supports various reception, administrative and cashier functions for the Parks, Recreation & Culture (PRC) department including checking in/out facility users, program registrations for programs, payment of fees, establishing memberships, directing patrons to appropriate programs or resources as required. The main duties and responsibilities of the position are in the areas of customer service support, cashier services, and other division functions.
Other Important Information
Normal hours of work are thirty-five (35) hours per week. The annual salary range is $55,200.60 to 67,067.00 per year.
To review the full job description and learn how to apply, please visit the Town of Collingwood website: https://www.collingwood.ca/council-government/employment
